Our Request Tracker works for users in many countries, which are all assigned to areas. There is an IT administrator for each area, which should be added to the CC list for the request that is from one of the
BestPractical RT: Request Tracker on CentOS 5 with PostgreSQL
see also http://www.ptitov.net/2008/07/request-tracker-installation-o.html Here are the steps how to install Request Tracker on CentOS 5 with PostgreSQL: Install RPM packages yum install postgresql postgresql-server postgresql-libsyum install httpd perl-BSD-Resource perl-FCGI perl-Apache-DBI mod_perlwget http://dag.wieers.com/rpm/packages/rpmforge-release/rpmforge-release-0.3.6-1.el5.rf.i386.rpmrpm -Uhv rpmforge-release*.rpm yum install perl-Digest-HMAC perl-Apache-Session perl-Class-Container perl-Class-Data-Inheritable